鶹ý

Student Accounts

The Office of Student Accounts is dedicated to assisting students with their financial account needs throughout their educational career at 鶹ý. The office coordinates and maintains all aspects of the student account, including the billing of tuition, fees, room and board, and the collection of payments from individuals and third parties. Other responsibilities include offering payment plans, the distribution of funds from the Office of Financial Aid, issuing student account refunds, and tax reporting.

Payment Options

Online

Make secure online payments either by ACH – Electronic Check or with a credit card on  — Visa, Master Card, American Express, and Discover are accepted.

Mail

A check or money order can be mailed to:

鶹ý
P.O. Box 4722
Lancaster, PA 17604

Your check will be sent to Fulton Bank for processing to Stevenson. Private scholarship checks should be sent directly to Student Accounts at 100 Campus Circle, Owings Mills MD, 21117.

Payment Plan

Make payments to the university in manageable monthly installments:

  • Easy, online enrollment
  • Flexible payment options
  • No interest charges
  • 24/7 easy account access
  • Credit card/debit card and automatic bank (ACH) payments are accepted payment methods

Visit  or call 800-609-8056 to learn more. Payment Plans administered by .

International Payments

鶹ý has partnered with Flywire to receive international payments quickly, easily, and securely. The site will guide you through the payment process. Once funds are received by the university, the payment will be reflected on the student’s account.

Dates & Deadlines

Summer 2024 (May 13 – August 25)

Traditional Undergraduate & Doctoral

Important Dates & Deadlines

  • Bills will be available online via  by April 3, 2024
  • Bills will mail by April 4, 2024
  • Payment is due May 3, 2024

鶹ý Online

Important Dates

  • Bills will be available online via  by April 3, 2024
  • Payment is due according to the Summer 2024 Enrollment Calendar, typically the Friday after courses begin
    • 8 week 1 is due May 17, 2024
    • 8 week 2 is due July 5, 2024

Fall 2024 (August 26 – December 15)

Traditional Undergraduate & Doctoral

Important Dates & Deadlines

  • Bills will be available online via  by June 12, 2024
  • Bills will mail by June 14, 2024
  • Payment is due July 19, 2024

鶹ý Online

Important Dates

  • Bills will be available online via  by July 17, 2024
  • Payment is due according to the Fall 2024 Enrollment Calendar, typically the Friday after courses begin
    • 8 week 1 is due August 30, 2024
    • 8 week 2 is due October 18, 2024

Winterim 2025 (January 6 – 26)

  • Winterim course charges are billed to the Fall 2024 billing term.
  • Winterim housing charges are billed to the Winterim 2025 billing term
  • Bills are available online via 
  • Payment is due December 13, 2024

Spring 2025 (January 27 – May 18)

Traditional Undergraduate & Doctoral

Important Dates & Deadlines for Returning Students

  • Bills will be available online via  by November 13, 2024
  • Payment is due December 13, 2024

Important Dates & Deadlines for New Students

  • Bills will be available online via  
  • Bills will mail by November 18, 2024
  • Payment is due January 17, 2025

鶹ý Online

Important Dates

  • Bills will be available online via  by November 20, 2024
  • Payment is due according to the Spring 2025 Enrollment Calendar, typically the Friday after courses begin
    • 8 week 1 is due January 31, 2025
    • 8 week 2 is due March 28, 2025

Billing Frequently Asked Questions

Need information on a 1098-T form?

Click here for a list of answers to common questions.

Traditional Students

How much does tuition and fees cost?

See our list of tuition and fees for more information: Undergraduate Costs or Graduate Costs for the Doctor of Psychology program.

For undergraduate students, 12 to 18 credit hours is defined as full-time and students are assessed full-time tuition in this credit hour range. Credit hours in excess of 18 are assessed the overload charge per credit. Undergraduate students registered for less than 12 credit hours are considered part-time and assessed at part-time rates.

How do I get my bill?
The statement and student account can be viewed through  on 鶹ý Self-Service. Students are responsible for the online e-bill. Bills may also be mailed according to the schedule for the semester billing. See the Student Accounts Dates & Deadlines for specific information.

What is the difference between my bill and my student account online?
The bill is specific to the semester; the student account will include previous semester history as well.

What if I want to mail payment to 鶹ý?

Detach the self-addressed envelope from your bill and mail it with your payment. The address is: 鶹ý, P.O. Box 4722   Lancaster, PA 17604.

The information that must be included with payment: student name, social security or student ID number, and the semester for which payment should be applied.

Scholarship checks must be mailed directly to our office: 鶹ý, 100 Campus Circle, Owings Mills MD 21117-7803.

What if I want to pay electronically?
ACH payments (Electronic check), credit, and debit card payment options can be made through  on 鶹ý Self-Service.  If you require assistance we will accept card payments over the phone.

How will I pay for my education?

A college education is an investment in your future. There are financial aid opportunities for students. You should check with the Financial Aid Office, at 鶹ý, for a financial plan that best meets your needs.

To help you afford education expenses, 鶹ý is pleased to make the services of Nelnet Campus Commerce available to you and your family. Nelnet’s Interest-Free Monthly Payment Option allows you to spread your education expenses over smaller monthly installments for only a small enrollment fee. There is no interest and no pre-qualification or credit check for this service. The payment plan provides the benefits of easy, online enrollment, flexible payment options, no interest charges, and 24/7 easy account access.  Credit card/debit card and automatic bank (ACH) payments are accepted payment methods. For information visit  or call 800-609-8056.

What if I have not received my financial aid award by the tuition due date?
If this happens, you must choose an alternative payment method, such as a payment plan or private student loan. Alternatively, you may pay by check, ACH, money order or credit card.

When are bills mailed? 
Student bills and accounts  are available to view on  for each semester. Bills are mailed as follows:

  • Fall Semesters – June and July
  • Spring Semesters – November
  • Summer Semester – March

For specific dates, see the Enrollment Calendar. If you have registered after the mail date for bills, you will be required to view your bill on . Bills are mailed to the student’s permanent address in the student information system. It is important to keep all information updated.

What if I plan/need to use the tuition payment plan to pay my billThe deadline to enroll in the plan is the day before the tuition due date.  serves as the administrator of the plans. For information visit  or call 800-609-8056.  Students may enroll from Student Finance / Manage Payment Plan/ Proceed to Processor.  Once the student has set up an account with Nelnet they may add an Authorized Party to make payments on the plan.

What if my courses are dropped for non-payment?
If courses are dropped for nonpayment, you may register again after the late fee and past due balance is paid. No automatic registration will occur. If sections have filled in the interim, you will not be able to register for those sections. Additionally, official transcripts will not be released until tuition is paid in full.

What if my payment is not received by the due date?
If this happens, a late fee of $100.00 is charged to your account, your account will be flagged and you will not be able to confirm registration until the balance is paid. Residential students will not be permitted to move into student housing until payment is received for the outstanding balance.

What if I drop a class?
If you withdraw from the University, a portion of your tuition may be refundable. Please see the enrollment calendar for the refund percentages and dates. Dropping a class my affect your financial aid. Please contact the Financial Aid Office to determine the impact.

When are refunds issued?
Refunds are issued within two weeks after the funds are posted to your account. Your account can be viewed on . Federal funds begin posting to student accounts after the third week of classes.

What if I have registered for classes after the payment due date?
If you register for classes after the payment due date, payment is due at the time of registration (within the same business day).

How do I get a book voucher?
If you have excess funds on your student account, the funds will be transferred to an account on your SUOne card approximately two weeks prior to the start of the semester. You are eligible for a book voucher if your financial aid is in excess of your tuition balance.

How does a book voucher work?
The student takes his/her SUOne card to the bookstore. The bookstore will swipe the card and will record the student’s name and the quantity of the available funds. The book voucher account will remain open and books can be purchased against it for the first three weeks of the semester or until the voucher balance is zero. After the voucher period closes, about three weeks into the semester, any unused funds are transferred back to the student account.

What other charges might I incur?
Students are responsible for viewing new charges on Student Finance and remit payment accordingly.  Wellness Center, E-books: Inclusive Access Materials, parking fines, School of Design printing, or equipment fees are examples of charges that could be assessed after the billing due date. Please complete the form.

What if my financial aid does not appear on the bill?
Verify that you have completed the financial aid processes. The Financial Aid Offer can be viewed on Stevenson Self-Service Financial Aid/My Offers.  Contact the Financial Aid Office if you have any questions.

What if my loan/parent loan is not on my bill?

The Direct Student Loan Application process requires a student to complete both Loan Entrance Counseling and a Master Promissory Note (Loan Agreement). Both processes can be accessed on the  website. Additionally, Accept or Decline the loans on Self-Service/Financial Aid/My Offers.

The Direct Plus Loan application process requires the Parent to complete a Plus Request and also sign a Plus Loan Master Promissory Note (MPN) if one is not already on file. Both processes can be accessed on the  website. Additionally, the student must Accept or Decline the PLUS loan on Self-Service/Financial Aid/My Offers.

鶹ý Online

Need information on a 1098-T form?

Click here for a list of answers to common questions.

How much does tuition cost?
Tuition for all adult programs is comparable to other private institutions in the region and set on a cost per credit hour basis.  鶹ý Online has simplified the cost of your education by eliminating all fees.

When is payment due for my classes?
For adult undergraduate and graduate courses, payment is due for each class the Friday of the week that class starts. To verify the specific date, view the enrollment calendar.

What if I want to mail payment to 鶹ý?
The mailing address for payment is 鶹ý, P.O. Box 4722   Lancaster, PA 17604.

The information that must be included with payment: student name, social security or student ID number, and the semester for which payment should be applied.

What if I want to pay electronically?
ACH payments (Electronic check), credit and debit card payments options can be made through  on 鶹ý Self-Service.  If you require assistance we will accept card payments over the phone.

How will I pay for my education?
A college education is an investment in your future. Many employers offer tuition reimbursement. There also are limited financial aid opportunities for adult students, mostly in the form of student loans. You should check with your employer and the Financial Aid Office at 鶹ý for a financial plan that best meets your needs.

What if I have not received my financial aid award by the tuition due date?
If this happens, you must choose an alternative payment method, such a payment plan or private student loan. Alternatively, you may pay by check, ACH, money order or credit card.

What if my employer is paying my tuition?
If your employer is paying the school directly, then either payment or a billing authorization from the employer is due by the payment due date. 鶹ý will not accept a billing authorization if payment from the employer is contingent upon grades. If this is the case, the student is responsible to pay the tuition up front.

What if I plan/need to use the tuition payment plan to pay my bill? 

The deadline to enroll in the plan is the day before the tuition due date.  serves as the administrator of the plans. For information visit  or call 800-609-8056.  Students may enroll from Student Finance / Manage Payment Plan/ Proceed to Processor.  Once the student has set up an account with Nelnet they may add an Authorized Party to make payments on the plan.

What if my payment is not received by the due date?
If this happens, a late fee of $50.00 is charged to your account, your account will be flagged and you will not be able to register for future classes until payment is received in full.

What if I drop a class?
Your tuition may be refundable depending on the date of drop. Please see the enrollment calendar for the refund percentages and dates. Dropping a class may affect your financial aid. Please contact the Financial Aid Office to determine the impact.

When are refunds issued?
Refunds are issued within two weeks after the funds are posted to your account. Your account can be checked through .

What if I have registered for classes after the billing date?
You must log onto  to view your account balance and create a semester bill by selecting ‘View Statement’. A bill will not be mailed to you. Payment must be made by the due date referenced on the enrollment calendar. Typically, the due date is the first Friday after the course begins.

What if my student loan is not on my bill?
The Direct Student Loan Application process requires a student to complete both Loan Entrance Counseling and a Master Promissory Note (Loan Agreement). Both processes can be accessed on the  website. Additionally, Accept or Decline the loans on Self-Service/Financial Aid/My Offers.

What if my financial aid does not appear on the bill?
Verify that you have completed the FAFSA for the academic year on studentaid.gov. Contact the Financial Aid Office if you have any questions.  Additionally, Accept or Decline the federal loans on 鶹ý Self-Service/Financial Aid/My Offers.

Inclusive Access Course Materials 

What is Inclusive Access?
IA is a course materials delivery program that provides access to online course materials that would otherwise be purchased in a bookstore or on a publisher’s website – like textbooks and courseware – but at significantly discounted prices. IA packages digital content with courses on Blackboard, so the right materials can be accessed at the most affordable price on the first day of class. All course materials are eBooks, and include any required software. Students are opted in to the course materials automatically.

My class uses access codes. How do I get one with IA?
If your instructor is using Inclusive Access, you are already enrolled. You will be notified via email to your SU email address prior to the start of the course with access instructions. This information is often also provided in the instructor’s syllabus.

How do I pay for IA?
All enrolled students who register for the course using IA will have the price incorporated into course registration costs billed to their student account. Student Accounts are accessed on Self-Service Student Finance.

How do I opt-out?
Students must opt-out by the deadline for the academic session found on the Starting Gate Campus Store website: . The opt-out button is only visible until the deadline in the RedShelf tool. If a student does NOT want to purchase the required course materials through inclusive access, they can opt-out of the program. “Opt-out” means the student chooses to either get by without the course materials, or will obtain the materials in some other fashion. If a student has opted out as of the deadline date, the charges will be reversed on their student account after the Opt-Out deadline.

If I opt-out and change my mind, can I opt back in?
Opt-out decisions can be made, and reversed, until the deadline date. If a student has opted out as of the deadline date, the charges will be reversed on their student account after the deadline has passed. Once billing has been completed after the opt-out deadline, there are no refunds.

If I don’t register my access or use the online platform, will I still be billed?
Yes, all students who are enrolled in a course using IA are automatically considered part of the program. To avoid being billed, you must opt-out online before the deadline.

How do I Access the IA Course Materials?
Students will have immediate access to these digital course materials through Blackboard. To access course materials:

  • Log in to Blackboard and select the course under My Course.
  • Select the Tools or Course Materials link.
  • Scroll and select the RedShelf Tool Student link.
  • Follow the instructions provided to redeem your access code or one-click access. Do NOT purchase additional access codes. You have already been charged for your materials on your student account.

I dropped the course. Do I still need to opt-out?
Yes, depending on the time frame. If a student drops an IA course between 2 weeks before the start of the session and the add/drop session deadline you will be required to visit Redshelf to complete the opt-out process. There are no refunds for students who drop the course AFTER the add/drop session deadline.

My question was not answered here. Who can I contact for more help?

  • If you have questions about the course itself, contact your instructor. If you need help accessing your content, visit  or email RedShelf at help@redshelf.com.
  • If you have any questions regarding the program, email the , sustore@stevenson.edu or call 443.352.4062.
  • For questions regarding the billing for these materials, email studentaccounts@stevenson.edu or call 443.334.3500.

Title IV Financial Aid Authorization

Do I need to provide the authorization of title IV each semester?
No, once you have responded, you will not have to answer again while you are a student SU.

I don’t have any financial aid why do I have to answer this?
All students are being asked to accept or decline by completing the online authorization form. If at some point in the future you do receive Title IV financial aid, this authorization will already have been given.

What is Title IV financial aid?
Title IV financial aid is federally funded aid such as Federal Pell Grant, Federal Supplemental Educational Opportunity Grant (SEOG), Federal Subsidized and Unsubsidized Direct Loans and Federal Parent PLUS Loans.

I want to change my response. How do I do that?
Students may change their Title IV authorization answers at any time by completing the same Federal Title IV Authorization online form by or located under Financial Information on WebXpress.

What type of charges will my Title IV financial aid pay, if I accept or decline question #1.
If you accept by choosing ‘Yes’, all charges on your student account for the current semester are available to be paid by these funds. If you decline, then Title IV aid will only pay current tuition, related fees, room and board. Other current semester charges such as accident insurance, wellness center fees, lost ID and parking tickets will remain unpaid which could result in Business Office Hold on your account preventing transcript request or registration even if you have a credit balance on your account after authorized charges have been paid.

What if I have more questions before completing this Authorization? 
You may contact either the Student Accounts Office or the Financial Aid Office.

Third Party Billing

Does 鶹ý accept payment to your account from a third party?
Yes. However, if the sponsor does not provide payment, the student is responsible for any payment not made by the third party.

Employer Billing
Submit a letter or voucher from your employer to the Student Accounts Office before the payment deadline. The employer must pay the University directly and payment cannot be contingent upon grades. If the employer pays for tuition only, the student is responsible for fees before the payment deadline.

Private Scholarships
Submit a copy of your award to the Financial Aid Office to have you financial aid award reviewed and updated. If the award does not show on your bill, please include a copy with payment to Student Accounts when making payment.

Important
Financial payment must be in place before the payment deadline for each semester or cancellation of registration may occur.

Annual Financial Responsibility Agreement

All students must review and accept the Student Financial Responsibility Agreement every academic year. This can be done by going on Self-Service, clicking on your Profile, and choosing ‘Required Agreements’. Students are responsible to pay for all courses for which they are registered after the final day of the add/drop period as published in the Enrollment Calendar. If a student is not planning to attend, it is their responsibility to drop their classes, as 鶹ý will not automatically drop their registration.

Penalties

The University reserves the right to deny admission or registration to any person who has not paid in full all outstanding financial obligations. The University may, at its sole discretion:

• Refuse to admit or register the student
• Cancel the student’s registration
• Remove the student from residence housing
• Withhold the student’s transcripts and diploma

Manage Student Refunds

鶹ý has partnered with Nelnet Campus Commerce to provide an easy and convenient method for all students to receive any refunds for which they may be eligible.

You will need to create an account with Nelnet and enroll in a refund method so that you will be set up to receive any future refunds.

Refund methods are as follows:

Direct Deposit to a bank account of your choosing
If you choose this option, you will need to enter your existing bank routing and account numbers

Deposit to any reloadable debit card
If you choose this option, you will need to enter the routing and account numbers for your card

Steps to set up your refund choice

  • Log in to
  • Click on the Bank Building on the left-hand side
  • Click on Student Finance
  • Select Manage Student Refunds
  • Click on Proceed to Processor
  • On your first Nelnet visit, follow the prompts to create a student profile account
  • Click on Manage Refunds

Stay current with mobile alerts!

Nelnet will send you an email notification when a refund is in process. You can always view the status online and/or sign up to receive text messages directly to your cell phone. Click the mobile alert icon on your Nelnet account dashboard and enter your 10-digit phone number to enroll in text messaging.

You can change your refund method anytime through the Nelnet portal. After logging into Nelnet, changes can be made by selecting Manage Refunds/Edit Refund Method. For your convenience, a video  is available.

Withdraw Refund Policy

Written notification of withdrawal or hiatus from the University is required. The official Withdrawal from University form is available through the Student Menu in WebXpress under Forms. Refunds are computed as of the date the request is received in the Registrar’s Office. Prior to the end of drop/add, tuition and fees are refunded 100% less any deposits.  After the 9th business day, the Accident Insurance fee and Inclusive Access Course Materials are not refundable. A student dismissed or suspended by the University for disciplinary reasons will not be entitled to any refund.

Tuition is refundable according to the following schedule:

Traditional Undergraduate and Doctoral

Fall and Spring Semesters

  • First day of the semester through the 9th calendar day of the semester: 100%
  • 10th calendar day through the 15th calendar day: 75%
  • 16th calendar day through the 21st calendar day: 50%
  • 22nd calendar day through the 28th calendar day: 25%
  • After 28th calendar day: 0%

Summer and Winterim Semesters

  • First day of the class through Drop Date without penalty date: 100%
  • After Drop Date without penalty date: 0%
  • Refer to the Enrollment Calendar for each summer session.

鶹ý Online

  • First day of the class through Drop Date without penalty date: 100%
  • After Drop Date without penalty date: 0%
  • Refer to the Enrollment Calendar for specific dates.

Please note: The detailed refund policy is available in the University Catalog. Financial aid adjustments will be made according to applicable federal refund regulations under the Higher Education Amendments of 1998 (HEA98). 鶹ý aid will be adjusted in accordance with the tuition refund percentages. Questions regarding potential impact should be addressed with the financial aid and student accounts departments. Optional Tuition Insurance may be purchased each semester to supplement the University Refund Policy. Please visit for more information.

Tuition Insurance

鶹ý is proud to partner with GradGuard to offer tuition insurance. GradGuard’s Tuition Insurance Plan helps students and their families overcome the financial losses that may result from events which force students to withdraw from the term due to a covered medical reason.

In the event of an unexpected injury or illness, you may need to withdraw from your courses. Depending on the timing of the withdrawal, you may not be eligible to receive a refund for all of your tuition and fees. GradGuard Tuition Insurance can help students and families avoid a financial loss due to an unexpected medical withdrawal from school. 

Remember, SU students are only entitled to a full reversal of tuition and fee charges if they withdraw before the last day to drop courses with a 100% refund. This deadline is published in the Enrollment Calendar.  Please review SU’s full Tuition Refund Policy in the University Catalog.

What does Tuition Insurance Protect?

GradGuard’s Tuition Insurance can reimburse tuition, room, board, and other eligible fees if a student withdraws at any time during the covered term due to a covered reason such as:

  • Covered serious injury or illness such as mononucleosis, a severe head injury, or COVID-19.
  • Chronic illness such as diabetes or an auto-immune disorder.
  • Mental health conditions like depression, anxiety, suicide/attempted suicide.
  • Death of payer(s).
  • Involuntary loss of employment of payer(s).

The Tuition Insurance Plan complements our refund policy, providing peace of mind. GradGuad also offers members special access to an Assistance Hotline to help students and their families take care of emergencies and unexpected issues.

Learn more by calling GradGuard at 866-985-7598 or visiting .

Important Information

Tuition insurance must be purchased before the last day to drop with 100% refund each semester and is offered as a voluntary benefit to our students and families.

Please review the GradGuard coverage terms closely, as students must withdraw from all courses and the withdrawal must be for a covered reason for insurance coverage to apply. Other terms apply, including that the policy coverage period is for one academic semester. If coverage for future semesters is desired, re-enrollment and additional premium payment will be required.

This insurance policy is entirely voluntary and is not offered sold, endorsed, administered, or guaranteed by 鶹ý. If you select a GradGuard policy, payment will be due and payable directly to GradGuard and policy benefits will be payable from GradGuard. GradGuard administers the claims process, if applicable.

This page is intended to provide you with general information about GradGuard tuition insurance and is not intended to be a full disclosure of policy coverage and/or disclosures. There may be additional options available through your existing insurance providers and you are encouraged to explore with your insurance advisors.

Frequently Asked Questions

How do I purchase tuition insurance?

Students and families can find out more and purchase coverage at or by calling 866.985.7598. Your purchase of tuition insurance must occur before the add/drop deadline each semester; this date is posted in the Enrollment Calendar.

Each semester, when online bills become available, students and users they have authorized (Proxy Users) will be able to purchase GradGuard’s tuition insurance through Stevenson Self-Service (, Financial Information, Student Finance, Manage Payment Plans/Tuition Insurance). If the student declines that first offer, the student can still elect to purchase coverage any time before the add/drop deadline by visiting or by calling 866.985.7598. 

How much coverage should I purchase?

Each student interested in purchasing tuition insurance needs to calculate their own desired coverage level by determining the amount they expect to pay out-of-pocket towards educational costs each semester, and considering how much of those out-of-pocket costs they would prefer to protect with their tuition insurance policy. 

GradGuard has provided a helpful video to assist you in determining the appropriate amount of coverage:

SU has established a default coverage amount which is based on averages across our entire student body. The default amount should not be considered a recommended coverage level by SU. This amount may be more coverage than you need if it exceeds your nonrefundable out-of-pocket costs, or may not be enough coverage depending on your unique circumstances. 

SU staff are not permitted to assist students in determining insurance coverage amounts. 

Can SU staff provide insurance advice?

SU staff are neither insurance nor financial advisors and are not authorized to provide students or families with advice about insurance, nor can they calculate the amount of coverage you may wish to purchase. Please contact GradGuard directly and/or consult with your financial and insurance advisors.  

How do I submit a claim?

Claims are processed by GradGuard, not SU. Claims can be processed at any time. To be eligible for coverage, the event/incident must occur within the plan’s coverage period. The claims process begins by calling 866.985.7598. The GradGuard FAQ is a helpful resource for any questions: .

If you need other forms of documentation to support your claim, please reach out to the appropriate resources on campus as needed.

SU staff are not permitted to provide students or families with insurance advice, including with regard to the claims process. 

How do I change the amount of coverage?

The GradGuard Tuition Insurance offer amount is a suggested coverage amount and may vary by student. You may opt to purchase more/less coverage based upon your costs for attending the school by visiting . 

To change the amount of coverage after you have purchased insurance, contact GradGuard at 866.985.7598.

Does Tuition Insurance cover Study Abroad?

Students studying abroad who pay SU, not the study abroad program, are eligible to purchase tuition insurance through GradGuard. Be sure to use your primary U.S. residential address when purchasing coverage.

Is Tuition Insurance an option for International Students?

International students lawfully present and residing in the U.S. are eligible to purchase GradGuard’s tuition protection plan. Contact GradGuard at 866.985.7598 for more information. 

Who should I contact if I have questions?

Because the policy is sold, offered, and administered by GradGuard, your best point of contact for questions about coverage, claims, and the purchase process are our partners at GradGuard. 

How do I contact GradGuard?

Phone: 866-985-7598

Website:

Terms, conditions, and exclusions (including for pre-existing conditions) apply. Plans only available to U.S. residents and may not be available in all jurisdictions. Recommended and provided by GradGuard, a service of Next Generation Insurance Group, LLC (NGI), the licensed agent for all insurance programs. Insurance plans include insurance benefits and assistance services. Pricing may vary by state. Insurance benefits are underwritten by Jefferson Insurance Company (NY, Administrative Office 9950 Mayland Drive, Richmond, VA 23233) rated “A+” (Superior) by A.M. Best Co. A+ (Superior) is the 2nd highest of A.M. Best’s 13 Financial Strength Ratings. Non-insurance benefits/services are provided by AGA Service Company. Claims are administered by Allianz Global Assistance (AGA). AGA and Allianz Tuition Insurance are marks of AGA Service Company or its affiliates. AGA Service Company is an affiliate of Jefferson Insurance Company. Plans include insurance benefits and assistance services. Except as expressly provided for under the plan, consumer is responsible for charges incurred from outside vendors. Contact AGA Service Company at 866-985-7598 or 9950 Mayland Dr., Richmond, VA 23233 or tuition@allianzassistance.com. Schools do not receive compensation for purchase.

Access Student Finance (Self Service)

Self Service is a web based self-service solution for students to pay, view or print your detailed student account bill for current and prior terms (replaces WebXpress). If students wish to grant parents access to Student Finance you will need to go Self Service Proxy Access.

  • Student Finance is located on the Student Portal page under Self-Service Menu.
service-1.jpg

Enter your 鶹ý user name & password. HINT! All letters in your user name must be lower-case. You will land at the Account Summary page shown below. If you are a proxy user click on your username and chose Change Proxy User. Select the student as the person’s account you want to view.

Make a Payment

There are three ways to Make a Payment:

service-2.jpg
  1. Make sure the items you wish to pay are selected.
  2. Adjust the Amount to Pay, if you wish to make a partial payment.
  3. Choose a Payment Method from the drop-down list: ACH-eCheck or Credit Card (American Express, Discover Card, Master Card or VISA).
  4. Click Proceed to Payment button.
service-4.jpg

The Payment Review screen will be displayed. Verify the total payment amount and click the Pay Now button to continue.

service-3.jpg

If you chose to pay by ACH-eCheck, fill in the information on the Electronic Check Entry screen and click the Pay Now button. Required information is indicated by an asterisk (*) and includes the ABA Routing Number, Bank Account Number, First Name, Last Name, and Zip Code. Billing Address, City, State, and Email Address are optional. The Pay Now button will be activated when the appropriate information has been entered.

If you chose to pay by Credit Card, the Paypal screen will be displayed. Enter the card number and expiration date. Then click the Pay Now button.

Payment Acknowledgement will be automatically emailed.

Account Activity

There are several ways to access the Account Activity page. You can click on one of the three Account Activity buttons to access account activity for the most recent reporting term. To go directly to account activity for a particular reporting term, click on the blue reporting term.

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To view your bill from the Account Activity page, verify that the correct reporting term is selected in the Term drop-down box. To create a detailed Student Account Statement click on View Statement. A pdf copy of the Reporting Term Account Statement will be created.

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